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Sunday 01-May-2016
關公的秘密

「做人無公關,食得_架啦。」黃子華個朋友劉青雲講嘅。今日香港有一個問題,叫做公關災難,有人戲稱公關為關公,其實一樣,公關和關公都來把關的。把甚麼關?把你自己的人格品行關。

 

最近,黎明於中環海濱的4D演唱會因一塊帳篷掀起公關災難。帳幕不符合消防規格,牌照不批,臨開場前兩小時才急急煞停,導致第一天演唱會胎死腹中。但黎明的處理方法、氣度、應變獲廣泛社會人士大讚。

 

出事後,黎明親自現身在會場解釋事件起因並坦白認錯,將所有問題一個人攬上身,希望大家不要怪罪於政府部門,承諾24小時內會解決問題。結果,第一天開不成,第二日就搞掂如常開唱。事件亦告一段落,由公關災難變成了完美的解難示範。老老實實,明明做錯的是黎明一方,為何事後公眾反而將責任歸咎於食環署呢?到底黎天王的魔力何在?

 

他的魔力,小學生都識,真心和直接。由出事一刻開始,黎明沒有一句的卸責,沒有多餘的轉彎抹角,一句「對不起,我們做錯了。」無「不過」、無猶豫、一句到尾,靚。我佩服他的勇氣。道了歉,問題仍然都在,不是一句sorry就算。承認錯失後,黎明親力親為解決問題,沒有一句退錢了事,反而老實面對,搵代替物料,第二日如常舉行,只是少了個4D,勁。我佩服他的堅持。

 

道理其實好簡單。人越大,個人利益和面子尊嚴壓在頭上,就越怕道歉,怕無面,怕問責。人越細,包袱越小,錯就要認,打就企定,反正不會痛。「認錯好無面,又要揹鑊,唔制。」Fine。那不認錯,後果是甚麼?

 

出了事,搵野賴,死不認錯,講藉口想掩飾,是A字膊的行為,懦弱,沒承擔沒誠信。黎明那種赤子之心,像小學生一樣不畏做錯的心,顯出他比起那些出事賴老婆、賴助手等的香港高官們有更高尚的修養。難怪,有人叫他選下屆特首。

 

關公的秘密好簡單,以真誠的心去待人,認錯比起卸責的包袱更輕,學習擔起那責任的重擔,學習放下那尊嚴和利益的包袱,你也可以是黎明,你也可以是傑出關公。

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Education Experts

Samuel Chan, the winner of Alumni Awards 2017, is the founder of Britannia. He had studied in the UK since the age of 9 for 15 years and achieved his master degree in International Political Economy at University of Warwick. Now he shares his experiences and professional advice in education columns in Hong Kong’s major newspapers.

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Mabel Chan is the Principal Consultant of Britannia. Having studied in both the UK and the US, she is an expert in school matching for overseas education. She writes education columns for Sing Tao Daily and The Standard, and answers questions arising from parents and students patiently.

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MB Cheung, our senior consultant, has been writing education columns for major local newspapers for more than 25 years. With his experience and unique insights, he shares a variety of tips and advice on overseas education for the readers (and DSE students)

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